page-title-faq

Frequently asked Questions

Common Questions

  • GoPrint cares about your printed products as much as you do. GoPrint prides itself on offering its customers the highest quality printing at the lowest possible rate. Our core values are low prices and outstanding customer service.


  • Absolutely! At GoPrint we guarantee customer satisfaction and are confident that you will be impressed with our quality products and super-fast turnaround times. If you aren’t satisfied with the quality we will reprint at no cost to you if we have not given you what you have asked for.


  • You can send any feedback including complaints and compliments to info@goprint.co.za and we will get back to you at lightning fast speeds.


Products

  • We have all these at the bottom of the Business card page


  • We have all these at the bottom of the Flyers page


  • We have all these at the bottom of the Letterheads page


Placing Orders

    • Credit Card Payment – We accept Visa, Mastercard, American Express, and Discover Credit Cards.
    • Bank Transfer – Customers who wish to pay via bank transfer or EFT can choose the Bank Transfer option at checkout. Please email your proof of payment to

  • Unfortunately we do not accept cash or cheques.


  • Yes. We treat our customer’s safety with the utmost importance and ensure that we have the most stringent security measures in place. Our payment gateways use a 128-bit SSL certificate to encrypt the sensitive payment data on the checkout page and ensuring that your security is never compromised. No payment information is ever stored making it 100% for our customers.


  • No we never store your credit card or other payment details. These will need to be re-entered each time you place an order.


How do deliveries work?

  • We deliver anywhere within South Africa. If you live outside South Africa and wish to get a quotation for delivery please contact us on info@goprint.co.za


    • Business cards are delivered within 1 – 5 business days*.
    • Letterheads are delivered within 2 – 5 business days*.
    • Flyers are delivered within 7 – 10 business days*.

    *Please note that while we do our best to stick to these timelines, there are sometimes factors beyond our control which prevent us from making delivery within these time frames.


What happens if I need to request a refund?

  • If you are unsatisfied with your purchase for any reason please do not hesitate to let us know. You can email us on info@goprint.co.za to let us know why you were unhappy. If we find that we did not deliver on our promise we will re-print the job.


Products

Business card
Letter head

Contact Goprint's Support Desk



Monday to Friday 09h00 - 17h00
Closed on Weekends & Public Holidays


info@goprint.co.za

21b Stephenson street, Village Main
Gauteng, South Africa